If you have broken a buckle, please do not use your carrier in its current condition because it cannot be used properly.
We do currently have a complimentary service to send you a buckle after it is determined that your carrier will be compatible with the buckle replacements that we have available, however, we only carry male replacement buckles (buckles with prongs) and do not carry female buckles or actual chest straps, as these are not replaceable.
Please contact customer care so we can assist you.
The duration of our warranty differs based on product category.
ErgoPromise Lifetime Guarantee – Baby carriers, wraps and hip seats
2 Year Warranty – Strollers (excludes accessories)
1 Year Warranty – All remaining products
For more information visit our warranty page. Should you have a warranty claim, please contact Ergobaby Customer Service by email or by calling 888-416-4888.
“Lifetime” does not mean your lifetime. Rather, “lifetime” refers to the lifetime of the product and its component materials. While we strive to use exceptional materials in our products, all materials wear out and deteriorate over time with use and exposure to natural elements, and a product’s lifetime is based on its usage in accordance with its instructions, how well it is cared for and how old the product is.
This guarantee covers manufacturing defects on baby carries, wraps, and hip seats. A manufacturing defect exists if the product departs from its intended design. Defective materials (buckles, straps, fabrics, etc.) or workmanship (stitching, seams, construction, etc.) are covered.
Carriers, wraps, and hip seats given as gifts are eligible for this warranty. The gift recipient must be able to demonstrate that it was purchased from an authorized Ergobaby seller. They also must be able to return product along with proof of purchase for an evaluation.
Carriers, wraps, and hip seats eligible for this warranty are covered only as to the original owner, product must be purchased from an authorized Ergobaby seller, and must be returned to Ergobaby along with proof of purchase for an evaluation.