Returns

Frequently Asked Questions

What is your return policy?

At Ergobaby, customer satisfaction is our priority. We stand by the quality and comfort of our products, but we understand there can be a learning curve. If you're having difficulty with your Carrier, please contact us before initiating a return—we may be able to help!

Returns for Items Purchased from a Retailer: If you purchased an Ergobaby product from an authorized retailer, please refer to their return policy. We cannot accept returns for retailer purchases.

Returns for Items Purchased from Ergobaby:

Items purchased directly from Ergobaby can be returned within 30 days if they are in like-new condition and in their original packaging.

Use our self-service return portal to process your return.

A valid Return Authorization (RA) number must be clearly marked on the package, or it will be refused.

Returns must be prepaid—we do not accept C.O.D. deliveries.

We recommend using a traceable carrier to ensure your package is received. Ergobaby is not responsible for lost returns without tracking information.

Once we receive your returned item(s), a refund (excluding return shipping costs) will be issued to your original payment method. Please allow 2-3 weeks for processing. If you have any questions, feel free to contact us – support@ergobaby.com